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Eye of The Hurricane – Remaining Calm in the Midst of Chaos

April 28, 2016 @ 1:00 pm - 4:00 pm


neil D  Eye of the Hurricane

  Remaining Calm in the Midst of Chaos


  In this workshop we will discuss:

  •   The art of developing a calm and professional presence in business
  •   Communicating with clarity and getting your message across
  •   Handling Customer conflict
  •   Negotiating with strength and professionalism


The workshop is facilitated by Neil Dunsmore whose experience as a Hostage Negotiator and Small Business owner has enabled him to refine his take charge presence and customer service skills.   Now working as a professional speaker and speech coach, he assists people with communicating with passion and clarity.  Strength of character, clear communications and an excellent understanding of human behavior are the keys to small business success.


This workshop will be of value to anyone working in customer service, leadership or small business.



April 28, 2016
1:00 pm - 4:00 pm


Horizon Quest Training Room
1 - 265 Bridge Street
Fergus, Ontario N1M 1T7
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Areas Served: Aberfoyle, Alma, Arkell, Ariss, Ayr, Baden, Belwood, Bloomingdale, Brisbane, Breslau, Conestogo, Drayton, Eden Mills, Elmira, Elora, Ennotville, Erin, Everton, Fergus, Floradale, Glen Allen, Hawkesville, Heidelberg, Hillsburgh, Inverhaugh, Linwood, Mannheim, Marden, Maryhill, Moorefield, Morriston, New Hamburg, North Dumfries, Orton, Ospringe, Petersburg, Philipsburg, Ponsonby, Rockwood, Rothsay, Salem, St. Agatha, St. Clements, St. Jacobs, Teviotdale, Wallenstein, Wellesley, West Montrose, Wilmot and Winterbourne, Ontario Canada