Your ability to influence people and hold your ground in business negotiations are critical skills for small business owners.  Developing your communications skills and refining your ability to work with staff, customers and suppliers will affect your business success.

Join us as we discuss:

Emotional Intelligence and how it affects your ability to drive your business

Your relationship to stress and how emotional awareness can improve your business management

How to handle emotional customer complaints

Dealing with customers who always want a deal

Professional negotiation skills and how to create win win situations

The aggressive, assertive, passive scale and how to communicate with strength

Releasing yourself from fear and emotional baggage

This workshop is co-facilitated by Neil Dunsmore and Tina Heathers –

Neil worked as a Correctional Officer and Hostage/Crisis Negotiator for many years.  He now runs a business specializing in communications and public speaking.

Tina’s background in business training and coaching is supported by her many years involved with human potential coaching and the effect of mental and emotional imprinting on our ability to create success in our lives.