Archive for Small Business Marketing

Anti-Spam Stuff

New Blog Post from Teresa Renee, Designed to Connect


Keep Calm and Carry On

(Until June 30, 2017)

On July 1, 2014 the new Canada Anti-Spam Legislation (CASL) comes in to affect.  In speaking with some small business owners this seems to be causing panic.  Some believe that they have to receive consent from everyone on the list again and some believe that sending out emails to their list after July 1, 2014 could put them in violation with the laws.  Some business owners have talked that they need to dump their email lists entirely and starting over.  However there is no need to take such drastic measures, at least not yet.

Here are the important points you need to know:

  1. There are two types of consent- express and implied.  The new laws affect implied consent.  Examples of implied consent are someone handing you a business card and you add it to your email list without them specifically asking you to do so, using the connections from your social media lists (such as Linkedin) to send out emails.  Examples of expressed consent include someone opting into your newsletter on your website or filling out a form in your store that expresses that they wish to join your mailing list.
  2. In order to confirm expressed consent you need to be able to show:
  3. Your emails whether expressed or implied must all include an unsubscribe mechanism and provide identification information.  If you are not already doing so, you must begin complying with this right away.
    1. How consent was obtained writing, orally, opt in on the website, etc.
    2. when it was obtained,
    3. why it was obtained, and
    4. the manner in which it was obtained.
  1. If you are able to prove a-d in point 2 above for your entire email list you do not need to do anything as expressed consent does not expire until the sender withdraws consent (opts out).  If you are using an email software such as Constant Contact and your obtained your entire email list through an opt in button on your website you should be able to prove this information.
  2. If you are unable to prove a-d in point 2 you may be in a situation where you have implied consent and you will need to begin converting your list over to expressed consent.  There is a 36 month transition period.  You may take advantage of this transitional period to seek expressed consent, therefore you do not need to dump your implied consent email list until June 30, 2017.


The CASL overview provided here is incomplete and does not constitute legal advice.


Further information on CASL go to Canada’s Anti-Spam Legislation

Posted in: Small Business Marketing, Uncategorized

Leave a Comment (0) →

Getting Noticed with Direct Mail Die Cuts

Guest Post by Dave Ward of Highland Marketing

We often hear reactions to creative work expressed with an air of excitement, “oh, that’s interesting” or “is that ever different”; quite simply, people just like experiences that go beyond the humdrum things seen every day. The same applies to direct mail and pieces that attract attention are far more likely to generate desired results for your small business when compared to familiar, “same old” pieces that normally land in our mailboxes.

Over the past few years one of our favourite “stand out” techniques here at Highland Marketing has been the use of unique, die cut mailers and promotional materials. However, die cuts are not the only way of getting noticed. We’ve seen favourable results through the use (or even combined use) of techniques such as:

  1. clear polybags – where the contents can be seen without opening the package
  2. the use of larger items – we mailed over 14,000 full-size wine bottles (unfortunately empty) on one campaign
  3. insightful, personalized targeting – through the use of powerful techniques for Variable Data Integration (VDI)

Example of a coffee cup die cut created for a Highland Marketing client. What kind of Die cut could your small business create?

Building Excitement

Die cuts are not only effective for getting your business noticed, they can also put a lot of fun into direct marketing. Sure, they need to be consistent with your brand and image, but it can be very rewarding to generate new and creative ideas. While we have designed numerous die cuts, we’ve also enjoyed watching clients come up with some outstanding ideas on their own after discussions with us.

On Results

Obviously, businesses are curious about how well die cut mailers work. Although we are strong proponents of die cuts, and as much as we often ask our client to measure, we do not always have access to actual campaign results.

I can say, however, that we use die cuts ourselves and have seen returns far in excess of the investments we have made. We also have one client who launched a pilot program earlier this year, in which they sent different Roundcards to different customers, based on specific information that they had collected. The program was such a success that they have continued to mail every two weeks.

We also had a client for whom we’ve mailed over 400,000 house-shaped postcards, over the course of 20 different mailings. It’s probably a safe bet that this company has also seen positive results. Consider that their first drop was a mere 2,500 pieces. Since then, the quantities have grown to upwards of 30,000 pieces per drop. They would not be continuing to increase quantities in this manner if the program was not tremendously successful.

It’s Only Expensive If…

Another question people often ask me is: how much do die cuts cost? Typically, we have found that they add about 25% to 50% to the cost of a standard print job, with the difference diminishing as volume increases. Of course, this does depend on both the size and complexity of the die.

Although this adds to the cost of the mailing:

  • direct mail is only expensive when it doesn’t work, and
  • the incremental cost of well-designed die cuts, with good copy, certainly enhances the likelihood of their success.

Although we are focusing on die cuts in this post, I will often stress these particular points by referring to a project where we mailed about 14,000 messages in wine bottles (over an 18 month period). Amazingly, this campaign actually returned every dollar budgeted to it long before it was even completed – and that was with an all-in cost of $16 per piece. It was a great project, but certainly not for the faint of heart.

Repetition is Still Key

We must never underestimate the value of repetition. Yes, it’s possible that you may come up with an awesome design, great copy, and a superb offer that gets your phones ringing off the hook with just one mailing, but more often it can take two or three mailings (or sometimes more) to the same audience to really see significant results. I often tell new clients that if they want to be successful, rather than mailing to 9,000 new prospects once, they might consider mailing to the best 3,000 prospects three times. If the product is good, the copy is good, and there is a solid offer – it does work.

It really does pay to be tastefully different and die cuts can help you stand out. Many of our clients have already put their “marketing in shape” and as we mentioned, it not only adds value, it also adds a lot of fun.

About the Author

Dave Ward is the president of Highland Marketing, which he founded in 1993 and built on the foundation of strong technical skills and a commitment to always trying to help clients achieve that most effective balance between cost and creativity. Dave is also the founder of the DM-Toolkit, a one-stop resource for integrated direct marketing, as well as a published author, with several of his articles appearing in Direct Marketing News. You can follow him on Twitter.

Posted in: Guest Blogger, Small Business Marketing, Small Business Solutions

Leave a Comment (0) →
Call Us